Digital Transformation Of Tourism In Uzbekistan: E-Services And Tourism Safety

Abstract

Uzbekistan’s tourism sector is undergoing rapid digital transformation to enhance service delivery and improve tourist safety. This study examines the adoption of digital technologies, such as unified e-services platforms, mobile applications, and interactive digital tools, and evaluates their impact on tourism experiences and security. Using a systematic review of recent policy documents, news reports, and academic literature, this paper finds that digital innovations significantly increase convenience for visitors by simplifying registration, itinerary planning, and access to services. At the same time, digitalization contributes to tourism safety by promoting proactive monitoring and information access. However, challenges such as digital literacy gaps among stakeholders and cybersecurity vulnerabilities remain. The research concludes with recommendations to strengthen digital infrastructure and safety protocols to ensure a balanced and secure digital tourism ecosystem.