This study, titled "Beyond Borders: Innovating Public Service at the Non-TPI Class I Immigration Office in Serang City, Indonesia," delves into the transformative journey of public innovation within the immigration sector. Focused on the Non-TPI Class I Immigration Office in Serang City, Indonesia, the research explores the impact of innovative practices on public service delivery. Utilizing a mixed-methods approach, including surveys and case studies, the study aims to unveil the key drivers, challenges, and outcomes of the public innovation initiatives, providing valuable insights for enhancing administrative efficiency and citizen satisfaction.

Public Innovation, Immigration Services, Administrative Efficiency

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