DR. VISHAL PANDEY. CRACKING THE SERVICE RECOVERY PARADOX: ANALYZING THE ROLE OF SERVICE ENCOUNTERS AND CONTEXT. Journal of Management and Economics, [S. l.], v. 3, n. 10, p. 06–09, 2023. DOI: 10.55640/jme-03-10-02. Disponível em: https://eipublication.com/index.php/jme/article/view/1135. Acesso em: 2 may. 2025.